Yohan KOK

• Prepared and coordinated the European public tender to find and purchase the new Transport Management System (TMS) for the RCG intermodal Business Unit
• Managed the project team (business analysts, developers, testers and business specialists) in the agile scum framework, to seamlessly integrate the TMS in the RCG internal IT architecturee
• Defined and implemented the product vision to deliver value to the internal users and customers
• Planned, coordinated and actively took part in the future system deployment in over 20 sites in 7 countries
• Defined total Project budget and monitored costs

• Provided project planning and project coordination to cross-functional teams during operational projects lifecycle
• Implemented and monitored the required project management tools and KPI during projects planning and implementation phases
• Created and monitored Commercial KPI to support management in the agencies
• Developed, generated, published and maintained business process modelisation
• Analysed and adapted on-site existing operational processes to prepare TMS rollouts
• Provided on site operational and process-oriented support during TMS implementation

• Managed groupage (national/international) and automotive spare parts transportation and distribution
• Implemented new processes targeting increased operational efficiency and service quality
• Implemented and analysed commercial and service quality KPI
• Managed and developed existing customers portfolio
• Created and reported financial and operational KPI
• Managed and solved operational and organizational issues

• Developed, managed, automated and monitored commercial KPIs over gross commercial margin, costs monitoring, sales volumes and opportunities volumes
• Supported and advised the management decision-making process using Business Intelligence technologies and analysing the results
• Executed the Budget elaboration process for Austria and Hungary and delivered insights to define the commercial targets and monthly, yearly goals to be achieved
• Supported operational and commercial teams to understand and monitor the Profit and Loss
• Analysed and optimized administrative and operational processes
• Secured financial visibility of monthly and yearly closure results
• Supported the financial year-end closure processes

• Analysed customers recurrent IT requirements and implemented the adapted technical solutions (EDI, track and trace portals)
• Coordinated and supported the implementation of delivery and TMS systems
• Developed new reports and analysis leading to transport plan optimizations
• Supported the subsidiaries (coordination of transport, analysis of weaknesses and proposals for improvements to the teams, implementation of commercial, operational and financial KPI)
• Coordinated and animated the company Super Key user community in 12 countries

• Supported the implementation of the Transport Management System in Turkey, and provided on-site full-time support
• Prepared and implemented the Delivery Management System (CADIS) in Poland, Romania and Slovakia, and provided on-site full-time support.
• Coordinated specific projects on transport management system « INES » and « CADIS » in the Eastern Europe countries (continuous improvement, requests for software development, system set-up, Roll-out planning)
• Implemented innovative training tools (dedicated website, development of training videos) for the whole group
• Developed and monitored service quality and operational KPIs

• Delivered the global TMS trainings in Eastern Europe countries.
• Participated in the implementation of the system in Germany (training, development of new business processes, remote monitoring and on-site support).
• Monitored and elaborated new KPI for the eastern Europe region
• Trained local teams around specific projects (automation of operations, support when setting up new clients, …)
• Relayed headquarters directives to the BU local teams
• Created and maintained a bilingual French / English intranet website dedicated to the TMS documentation