Yohan KOK

Quadrilingual Product Owner

38 years old


Quadrilingual team player having a result-oriented and problem solving mindset, I am passionate about new technologies, business intelligence, digitalization and process optimization. Over the last 11 years, my experience in IT project management, controlling and process management in international logistics groups enabled me to acquire and consolidate my analytical, managerial and technological skills.

#Digitalization    #Controlling    #Agile scrum    #Process optimization   #Project management    #Customer satisfaction    #Product delivery

💼 Experiences

Product Owner

November 2021 • Dynatrace – Vienna – Austria

  • Responsible to develop and deliver new features for internal and external facing modules of the dynatrace all in one solution
  • Coordination of 2 scrum teams within the Vienese Lab

Project Manager – Product Owner

February 2019 • Rail Cargo Group – Vienna – Austria

  • Prepared and coordinated the European public tender to find and purchase the new Transport Management System (TMS) for the RCG intermodal Business Unit
  • Managed the project team (business analysts, developers, testers and business specialists) in the agile scum framework, to seamlessly integrate the TMS in the RCG internal IT architecturee
  • Defined and implemented the product vision to deliver value to the internal users and customers
  • Planned, coordinated and actively took part in the future system deployment in over 20 sites in 7 countries
  • Defined total Project budget and monitored costs

Project and Process Manager

September 2017 • ÖBB Group – Vienna – Austria

  • Provided project planning and project coordination to cross-functional teams during operational projects lifecycle
  • Implemented and monitored the required project management tools and KPI during projects planning and implementation phases
  • Created and monitored Commercial KPI to support management in the agencies
  • Developed, generated, published and maintained business process modelisation
  • Analysed and adapted on-site existing operational processes to prepare TMS rollouts
  • Provided on site operational and process-oriented support during TMS implementation

Team Leader Groupage and Spare Parts

December 2016 • GEFCO – Spillern – Austria

  • Managed groupage (national/international) and automotive spare parts transportation and distribution
  • Implemented new processes targeting increased operational efficiency and service quality
  • Implemented and analysed commercial and service quality KPI
  • Managed and developed existing customers portfolio
  • Created and reported financial and operational KPI
  • Managed and solved operational and organizational issues


September 2014 • GEFCO – Vienna – Austria

  • Developed, managed, automated and monitored commercial KPIs over gross commercial margin, costs monitoring, sales volumes and opportunities volumes
  • Supported and advised the management decision-making process using Business Intelligence technologies and analysing the results
  • Executed the Budget elaboration process for Austria and Hungary and delivered insights to define the commercial targets and monthly, yearly goals to be achieved
  • Supported operational and commercial teams to understand and monitor the Profit and Loss
  • Analysed and optimized administrative and operational processes
  • Secured financial visibility of monthly and yearly closure results
  • Supported the financial year-end closure processes

IT Project Manager Transport and Logistics

November 2012 • GEFCO – Vienna – Austria

  • Analysed customers recurrent IT requirements and implemented the adapted technical solutions (EDI, track and trace portals)
  • Coordinated and supported the implementation of delivery and TMS systems
  • Developed new reports and analysis leading to transport plan optimizations
  • Supported the subsidiaries (coordination of transport, analysis of weaknesses and proposals for improvements to the teams, implementation of commercial, operational and financial KPI)
  • Coordinated and animated the company Super Key user community in 12 countries

IT Project Coordinator – Junior Project Manager

October 2011 • GEFCO – Vienna – Austria

  • Supported the implementation of the Transport Management System in Turkey, and provided on-site full-time support
  • Prepared and implemented the Delivery Management System (CADIS) in Poland, Romania and Slovakia, and provided on-site full-time support.
  • Coordinated specific projects on transport management system « INES » and « CADIS » in the Eastern Europe countries (continuous improvement, requests for software development, system set-up, Roll-out planning)
  • Implemented innovative training tools (dedicated website, development of training videos) for the whole group
  • Developed and monitored service quality and operational KPIs

IT Project Coordinator

September 2010 • GEFCO – Spillern – Austria
  • Delivered the global TMS trainings in Eastern Europe countries.
  • Participated in the implementation of the system in Germany (training, development of new business processes, remote monitoring and on-site support).
  • Monitored and elaborated new KPI for the eastern Europe region
  • Trained local teams around specific projects (automation of operations, support when setting up new clients, …)
  • Relayed headquarters directives to the BU local teams
  • Created and maintained a bilingual French / English intranet website dedicated to the TMS documentation

Internships and other summer jobs

2003 – 2010

  • Internship Project Coordinator – 2010 –  Gefco Vienna – Austria
  • Internship International seafreight dispacher – 2009 – Gefco Barcelona
  • Forklift driver – 2009 – Carrefour Madrid 2009 – Spain
  • English teacher – 2009 – ECF- Madrid – Spain
  • Lifeguard – 2008 – Aluna Vacances – France
  • Forklift driver – 2008 – Tipiac France
  • Warehouseman, gardener,construction worker,handler – everytime I could – France, England